Managed Recovery Operations
A written monthly fee based on the work you want us to operate. Optional, with no automatic enrollment.
What ongoing managed recovery operations means
Kopikat Research carries out the operating work listed in your monthly scope. Your team knows which follow up, record upkeep, and exception handling we cover, and which decisions return to the shop.
Before quoting, we agree the monthly estimate volume, contact channels, coverage hours, response expectations, exception handling, and division of responsibility. The quote states the monthly fee, volume limits, and any separate software or messaging charges. A scope or fee change requires your agreement.
The scope names the operator, the shop’s decision contact, and the backup arrangement. It also states what happens outside coverage hours or when the agreed volume is reached. Customer contact begins only with your authorization, approved channels, and stop rules.
What the month covers
Monitoring
Within the agreed volume, estimates are checked for a recorded reason, a responsible person, and a next step. Missing reasons stay unknown until supported by evidence.
Follow up
The agreed follow up process operated day to day, including human handling of exceptions the workflow cannot decide.
Adjustments
Recurring exceptions are reviewed with your contact. Changes follow the agreed approval rules; a change in workload or scope is agreed before it begins.
Handoffs
Handoffs, data quality, and ownership checked against the record so work does not fall between two people.
Reporting
A monthly written report separates actions, customer decisions, and later outcomes. It records Kopikat involvement as initiated, assisted, none recorded, or unclear. This describes recorded involvement, not proof that Kopikat caused a sale.
Financial reporting depends on the records your shop can provide. Approval, booking, installation, invoicing, and payment are separate outcomes. We state which are verified and the date checked. Profit figures require an agreed cost basis and available job costs; missing costs stay unknown rather than being replaced with an assumed margin.
When ongoing operations makes sense
Ongoing service is useful when there is enough recurring work and a stable process to operate. The shop can run a completed Build internally. If Kopikat operates it, the written monthly scope defines the responsibilities. It is month to month, with no automatic enrollment after earlier work.
The arithmetic, in plain language
Start with the contribution from observed work, then subtract the monthly fee and other process costs. Calling that contribution incremental requires evidence that the work would not otherwise have sold. We state the comparison and its limitations.
Revenue must cover equipment, labor, and other job costs before it contributes to the business. Include the shop’s time spent supporting the process and any scheduled work displaced. No number of recovered jobs and no return is guaranteed.
Scope of responsibility
Responsible for
Running the process within agreed coverage hours and volume, maintaining handoffs, handling assigned exceptions, and reporting actions, outcomes, attribution limits, and costs.
Not responsible for
Technical advice, selling, pricing, financing decisions, installation commitments, or a revenue outcome. Those decisions stay with the shop’s authorized people. The client keeps its systems, contact rules, and approvals. Extra branches, systems, business lines, and large integrations are quoted separately.
The monthly agreement also defines notice and handover when the service ends, including open customer commitments, current records, and who takes over each outstanding action.
Back to the pricing overview, or read about the diagnostic that comes first.
Before paid work begins, you receive a written scope, fee, and engagement terms to review. Record handling is covered by confidentiality and privacy. Use of this site is governed by the terms of use.